Slow responses
Simple requests wait on phone queues and hallway walks.
The problem
Guest communication still friction-heavy
Printed menus go stale. Calls pile up at the desk. Guests wait; staff chase paper; upsell opportunities disappear between the room and the kitchen.
Missed requests
Paper menus and unanswered calls mean fewer booked services.
Lost revenue
Without one-tap ordering, spa, F&B, and local experiences stay invisible.
Product
Three parts. One flow.
Guest experience, staff operations, and content control — designed to work together.
Guest tablet
Avant
Browse and order hotel services, room service, local experiences, and stay info — from the room tablet.
Staff desk
Porte
Live requests, confirmations, and status updates so the desk stays ahead of the room.
Content & control
CMS
Menus, photos, availability, and multilingual copy — updated once, live on every tablet.
Software only: runs on any modern Android or iOS tablet. Bring your own devices, or ask us for hardware recommendations (~€100/tablet).
How it works
From guest tap to staff confirm
- 01
Guest orders
On the Avant room tablet.
- 02
Desk notified
Porte shows the request in real time.
- 03
Staff confirm
ETA and status go back to the guest.
- 04
Done & rated
Close the loop with feedback.
Pricing
Pay for occupied rooms only
Empty room = €0. Occupied room ≈ €0.66 per day. Cap ≈ €20 per tablet per month. Optional hardware help ≈ €100 per tablet/room.
- No charge for empty rooms
- About €0.66 per occupied room / day
- Max about €20 per tablet / month
- Optional hardware guidance ≈ €100 / tablet
Quick answers
What hotel GMs usually ask
See all FAQ →Do we need to buy your tablets?
No. Concierge Avant is software. It runs on modern Android and iOS tablets. Use devices you already have, or ask us for recommendations and optional procurement help.
How does pricing work when rooms are empty?
Empty rooms are €0. You pay roughly €0.66 per occupied room per day, with a typical cap around €20 per tablet per month. We align with occupancy — not empty inventory.
Does it integrate with our PMS?
Core flows (guest requests, staff desk, CMS content) work without a deep PMS lock-in. Where a property needs occupancy or room-status sync, we discuss the practical options during onboarding.
How long does install take?
Most properties start with a focused pilot: tablets configured, CMS content loaded, Porte ready for the desk. Timeline depends on room count and content readiness — we map it in the walkthrough.
Support
Setup, training, and ongoing help
First install
We help get Avant, Porte, and the CMS live on your tablets.
Staff onboarding
Short, practical training so the desk uses Porte with confidence.
Ongoing support
Content updates, troubleshooting, and a clear contact path when you need us.